Shipping policy
Last updated: September 25, 2026
We want you to know exactly when to expect your order. Please read this policy before you buy.
1. Where we ship
We currently ship only to addresses in the United States: all 50 states and Washington, D.C. We do not currently ship to APO/FPO/DPO military addresses, U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands), or other countries.
2. Where our products ship from
To keep prices fair, most orders ship directly from our manufacturing and fulfillment partners in China. When an item is stocked in a U.S. warehouse, it may ship from there instead. Shipping from overseas takes longer than from a local store, so we tell you the real delivery time up front. The times below apply wherever your order ships from.
3. Delivery times
| Step | Estimated time |
|---|---|
| Order processing (preparing and handing your order to the carrier) | 1–3 business days |
| Shipping (in transit to your door) | 7–12 business days |
| Total estimated delivery | 8–15 business days after you place your order |
Alaska and Hawaii: shipping can take up to 5 extra business days (up to 20 business days in total).
Business days are Monday to Friday, excluding U.S. federal holidays and public holidays in China (such as Chinese New Year and the National Day holiday in early October, when processing can slow down). If a holiday affects your order, we will email you. Delivery estimates are not guaranteed by the carrier, but we only publish times we have a reasonable basis to expect.
4. Shipping cost
Free standard shipping on U.S. orders of $99 or more (after discounts, before tax). Orders under $99 ship for a flat $4.95. The shipping cost is always shown at checkout before you pay. We do not currently offer express shipping.
5. If your order is delayed
If we cannot ship your order within the processing time above, we will email you before that time runs out with a new expected shipping date and the option to cancel for a full, prompt refund. If the delay is 30 days or less and you do not reply, we will keep your order active. If the delay is longer, or if we have to delay a second time, we will cancel your order and refund you in full unless you tell us you want to wait. Refunds go back to your original payment method within 5 business days of cancellation. This follows the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
6. Tracking your order
When your order ships, we email you a tracking number. You can follow it on our Track Your Order page. Tracking may take 2–5 business days to show movement while the package is scanned by international carriers. Your tracking number may change when your package is handed to a U.S. carrier (such as USPS); our tracking page follows both.
7. Orders with more than one item
Items may ship separately and arrive on different days. You will receive a tracking number for each package.
8. Import duties and taxes
U.S. orders: U.S. import duties and customs fees are included in our prices whenever our shipping route allows it, so you will not be asked to pay anything when your package arrives. If a duty ever has to be charged separately for a product, it will be calculated and shown at checkout, so you pay it up front and never on delivery. If a carrier ever asks you to pay U.S. import charges on delivery for an order where no duties were shown at checkout, email us the receipt and we will reimburse you.
Sales tax is added at checkout where required.
9. Wrong or incomplete address
Please check your address carefully at checkout. If you notice a mistake, email support@hairecover.com right away. Changes we receive within 12 hours of your order are always made; after that, we will try until your order ships. If a package is returned or lost because of an incorrect or incomplete address that you provided, we will reship it once at no charge after you confirm the correct address or, if you prefer, refund the price of the products.
10. Lost, stolen, or damaged packages
- No tracking updates: if your tracking has not updated for 10 business days, contact us and we will check with the carrier.
- Not delivered: if your order has not arrived within 20 business days after it shipped, we will treat it as lost and send a free replacement or give you a full refund, your choice.
- Marked "delivered" but not received: please check around your home, with neighbors, and your mailbox or parcel locker, and wait 2 business days (carriers sometimes mark packages delivered early). Then contact us within 30 days of the delivery date. We will open a claim with the carrier and, if the package is not found, send a free replacement or give you a full refund, your choice. We may ask you to confirm in writing that you did not receive it.
- Damaged in transit: email us within 14 days of delivery with photos of the package and the product. We will send a free replacement or give you a full refund, your choice. You do not need to return a damaged item unless we ask.
11. Refused or unclaimed packages
If you refuse a package or do not pick it up from the carrier, it may be sent back to our partner abroad or destroyed. Please contact us instead: we can cancel your order before it ships, and once it is delivered, you are covered by our 90-Day Money-Back Guarantee.
12. Cancellations
You can ask us to cancel your order free of charge by emailing support@hairecover.com. Cancellation is always possible within 12 hours of your order; after that, we try to stop it before it ships. We refund cancelled orders in full within 5 business days. If your order has already shipped, please use our Refund & Return Policy or Money-Back Guarantee.
13. Questions
Email support@hairecover.com with your order number. We reply within 1–2 business days. You can also call +1 (240) 463-1174 (Mon–Fri, 9 a.m.–5 p.m. ET).
AZZARI COMPANY LLC d/b/a Hairecover · 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States · support@hairecover.com · +1 (240) 463-1174