Privacy policy

Last updated: September 26, 2026

This Privacy Policy explains how AZZARI COMPANY LLC, doing business as "Hairecover" ("we," "us," "our"), collects, uses, shares, and protects personal information when you visit hairecover.com (the "Site"), buy from us, or contact us. It also explains your privacy rights and how to use them.

Quick links: Do Not Sell or Share My Personal Information · Consumer Health Data Privacy Policy · Cookie Policy

1. Who we are

AZZARI COMPANY LLC, a Florida limited liability company doing business as Hairecover, 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States. Privacy questions: privacy@hairecover.com.

2. Personal information we collect

Category Examples Source
Identifiers and contact details Name, email, phone number (if you give it), shipping and billing address You
Order and commercial information Products bought, order history, returns, refunds, guarantee and warranty claims, customer service messages You; our systems
Payment information Processed by Shopify and the payment providers shown at checkout. We do not store full card numbers. You, via payment providers
Device and online activity IP address, browser and device type, pages viewed, clicks and scrolling on our pages, session replay (recordings of how you use our pages, with personal details masked), referring site, cookie IDs, and approximate location based on IP address Automatically, through cookies and similar tools (see our Cookie Policy)
Marketing preferences Whether you signed up for our emails, and how you interact with them (for example, opens and clicks) You; our email provider
Reviews and content Reviews, ratings, photos, and questions you post You
Consumer health data (sensitive) Information that could reveal or suggest a health condition, such as the fact that you bought a hair or scalp care product, or information you choose to share with us about your hair or scalp in a message or review You; inferred from purchases

We do not intentionally collect Social Security numbers, government ID numbers, precise geolocation, or biometric data. Please do not send us medical records.

3. How we use personal information

  • To process, ship, and track your orders, and to handle returns, refunds, guarantee claims, and warranty claims.
  • To communicate with you about your order and respond to your questions.
  • To send marketing emails if you signed up (you can unsubscribe at any time). We do not use the specific hair or scalp care products you view, add to your cart, or buy to personalize marketing unless you give separate consent (see our Consumer Health Data Privacy Policy). We do not currently send marketing text messages.
  • To show you ads on other websites and social media, and to measure how our ads perform, subject to your choices (see sections 6 and 8).
  • To run, secure, and improve the Site (including analytics about how visitors use our pages), prevent fraud and chargebacks, and fix errors.
  • To comply with the law, including tax, product safety, and adverse event reporting obligations, and to enforce our Terms.

4. How we disclose personal information

We share personal information with service providers who help us run our business and who are contractually limited in how they can use it, including:

  • E-commerce platform: Shopify (hosting, checkout, payments, email tools, and analytics). See Shopify's privacy policy at https://www.shopify.com/legal/privacy.
  • Payment providers: the payment providers shown at checkout.
  • Fulfillment and shipping: our manufacturing and fulfillment partners in China and, when an item ships from a U.S. warehouse, in the United States; shipping carriers; customs brokers; and our order tracking provider. They receive your name, shipping address, phone number (if given), and the items ordered, in order to deliver them.
  • Communication and customer service tools: the email and chat tools we use to answer you and to send order and marketing emails.
  • Reviews: our reviews provider, which sends review requests and publishes reviews.
  • Analytics providers: such as Microsoft Clarity, which help us understand how visitors use the Site through statistics, heatmaps, and session replay (recordings of how you use our pages, with personal details masked).
  • Advertising partners: such as Meta (Facebook and Instagram), which use cookies, pixels, and similar technologies. We set up these tools so that they receive general information about your visits and purchases, but not the names, IDs, or page addresses of the specific hair and scalp care products you view, add to your cart, or buy. In Washington and Nevada, they run only after you consent. Some U.S. state laws treat this as "selling" or "sharing" personal information for targeted advertising. You can opt out (section 8).
  • Legal and safety: authorities, when required by law, and professional advisors; or a buyer or successor in a business transfer.

You can ask for the current list of our service providers and advertising partners by emailing privacy@hairecover.com.

We do not sell your personal information for money. We do not sell consumer health data. We do not use or share consumer health data for advertising without your consent (see our Consumer Health Data Privacy Policy).

5. International transfers

We are a U.S. company. Some of our service providers, including fulfillment partners, are located outside the United States, including in China. When we transfer personal information across borders, we take steps to protect it as required by applicable law.

6. Cookies, pixels, and your choices

We use cookies and similar technologies for the Site to work, for analytics, and for advertising. In Washington, Nevada, the European Economic Area, the United Kingdom, Switzerland, and Quebec, we ask for your consent in a cookie banner before using non-essential cookies. You can opt out of advertising cookies at any time through the "Your Privacy Choices" link at the bottom of every page or our Do Not Sell or Share page. We honor the Global Privacy Control (GPC) signal as a request to opt out of sale/sharing and targeted advertising for that browser. More in our Cookie Policy.

7. Email and text messages

You can unsubscribe from marketing emails using the link in any email. We will still send transactional messages about your orders, such as order confirmations and shipping updates. We do not currently send marketing text messages. If we start, we will ask for your separate consent first, and that consent will never be a condition of purchase.

8. Your U.S. state privacy rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other states with similar laws), you may have the right to:

  • Know/access the personal information we have about you, and get a portable copy;
  • Correct inaccurate information;
  • Delete your personal information (subject to legal exceptions, such as tax records);
  • Opt out of the sale of personal information, "sharing" for cross-context behavioral advertising, targeted advertising, and profiling with legal or similarly significant effects;
  • Limit or consent to the use of sensitive personal information (including health data). We only process sensitive data as needed to fill your orders, or with your consent where required;
  • Appeal our decision on your request;
  • Not be discriminated against for using your rights.

How to make a request: use our Do Not Sell or Share page for opt-outs, or email privacy@hairecover.com with the subject "Privacy Request" and the email you used with us. We will verify your identity by matching information we already have (for example, your email and an order number). You may use an authorized agent; we may ask for proof of the agent's authority. We respond within 45 days (which may be extended as allowed by law). To appeal a decision, reply to our response with the subject "Privacy Appeal." If we deny your appeal, you may contact your state Attorney General.

8.1 Additional California disclosures (CCPA/CPRA)

In the last 12 months we collected the categories of personal information below, from the sources listed in section 2, for the purposes listed in section 3. We keep each category only as long as described in section 10.

Category Examples Disclosed for a business purpose to "Shared" for cross-context behavioral advertising with
Identifiers Name, email, postal address, phone number (if given), IP address, cookie IDs Our e-commerce platform, payment providers, fulfillment partners and shipping carriers, order tracking provider, email and chat tools, reviews provider, analytics providers Advertising partners: cookie IDs, IP address, and contact details (such as email, phone number, name, and address) in coded (hashed) form
Customer records (Cal. Civ. Code §1798.80(e)) Name, shipping and billing address, phone number, billing details Our e-commerce platform, payment providers, fulfillment partners and shipping carriers Advertising partners: only contact details in coded (hashed) form, as listed under Identifiers
Commercial information Products bought, order history, returns, refunds, guarantee and warranty claims Our e-commerce platform, payment providers, fulfillment partners and shipping carriers, order tracking provider, email and chat tools, reviews provider Advertising partners: only the fact that a purchase was made and its value, without the products bought
Internet or other electronic network activity Pages viewed, clicks and scrolling, session replay, referring site, how you interact with our emails Our e-commerce platform, email tools, analytics providers Advertising partners: visits to our Site, excluding product pages and product events that could reveal health information
Geolocation data Approximate location based on IP address (not precise location) Our e-commerce platform, analytics providers Only as the IP address listed under Identifiers
Audio, electronic, or visual information Photos or videos you send with a review, a support message, or a claim Our e-commerce platform, reviews provider, email and chat tools Not shared
Inferences Product interests based on your orders Our e-commerce platform, email tools Not shared
Sensitive personal information Health-related inferences (for example, from the hair and scalp care products you buy, or what you tell us about your hair or scalp); payment card details, which are processed by Shopify and our payment providers Our e-commerce platform, payment providers, fulfillment partners and shipping carriers, order tracking provider, email and chat tools, reviews provider Not shared

We may also disclose any of these categories to authorities, professional advisors, or a buyer or successor in a business transfer, as described in section 4. We have not sold personal information for money. We use and disclose sensitive personal information only as needed to provide the products and services you request and for other purposes the law allows, and not to infer characteristics about you for advertising. We do not sell or share the personal information of consumers we know are under 16. California residents may also request information under California's "Shine the Light" law (Civil Code §1798.83) by emailing privacy@hairecover.com. We do not offer financial incentives in exchange for personal information except as described at the point of sign-up (for example, a 10% discount code for joining our email list), which you may withdraw from at any time by unsubscribing; we value that data based on the reasonable cost of the discount offered.

8.2 Nevada

We do not sell covered information as defined under Nevada law. Nevada residents may still send an opt-out request to privacy@hairecover.com. For consumer health data rights under Nevada SB 370, see our Consumer Health Data Privacy Policy.

9. Children

The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children under 13 (or under 16 where the law sets that age). If you believe a child has given us information, contact privacy@hairecover.com and we will delete it.

10. How long we keep information

We keep order records for as long as needed for tax, accounting, and legal purposes (generally up to 7 years); guarantee and warranty records for the length of the guarantee or warranty plus 1 year; marketing data until you unsubscribe or ask us to delete it; and other information only as long as needed for the purposes in section 3.

11. Security

We use reasonable safeguards, including those built into Shopify's PCI-DSS compliant platform. No system is completely secure; please use a strong password and contact us if you suspect a problem.

12. Visitors from outside the United States

We sell to addresses in the United States, Canada, Australia and New Zealand.

  • European Economic Area, United Kingdom, and Switzerland: we do not currently sell to these places. If you visit the Site from them, AZZARI COMPANY LLC is the controller of your personal data. We process it to run and secure the Site (our legitimate interests) and, for non-essential cookies, only with your consent. You have the right to access, correct, erase, restrict, and port your data, to object to its processing, and to withdraw consent at any time. Email privacy@hairecover.com and we will respond within one month. Your data is processed in the United States; where the law requires, we rely on safeguards such as the European Commission's Standard Contractual Clauses offered by our providers. You can also complain to your local data protection authority.
  • Canada, Australia and New Zealand: you may request access to and correction of your personal information, and complain to us at privacy@hairecover.com. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada, the Office of the Australian Information Commissioner, or the New Zealand Office of the Privacy Commissioner. Your information is processed in the United States and by our fulfillment partners in China; we take reasonable steps to protect it there.

13. Changes

We may update this Privacy Policy. We will post the new date at the top and, for material changes, notify you by email or on the Site.

14. Contact

AZZARI COMPANY LLC d/b/a Hairecover
15310 Amberly Drive, Suite 250
Tampa, FL 33647, United States
Privacy: privacy@hairecover.com · Customer support: support@hairecover.com · Phone: +1 (240) 463-1174 (Mon–Fri, 9 a.m.–5 p.m. ET)