Money-Back Guarantee

Last updated: September 26, 2026

Our 90-Day Money-Back Guarantee

Try your Hairecover product for 90 days, even if you use it every day. If you are not satisfied for any reason, we will refund the price you paid for it. No need to explain why. The Cairalume cordless LED cap and laser devices get even longer: 180 days.

The terms, in plain words

  • Time limit: contact us within 90 days after your order is delivered (180 days for the Cairalume cordless LED cap, and for laser devices when available). We use the carrier's tracking to know the delivery date.
  • What is refunded: 100% of the price you paid for the product(s), plus the taxes you paid on them. The original shipping charge is refunded only if the item arrived damaged, defective, or wrong, the package was lost, or the problem was otherwise our mistake.
  • Used and opened products are OK: you can use the product as directed and still get your money back. Opened bottles and jars are fine.
  • Do you need to send it back?
    • Topical products, supplements, and any item that cost less than US$50: no. Keep it.
    • Microneedling tools: no. For hygiene reasons, we never ask you to mail back a used one.
    • Devices and other items of US$50 or more: yes. In the United States, we email you a free prepaid return label. In Canada, Australia and New Zealand, we email you the return address after approving your request, and you pay the return shipping. Please include all parts and accessories (charger, cables, attachments).
    • Bundles that include a device: send back only the device(s). Keep everything else.
    • How we count the US$50: the price you paid for one piece, after discounts and before tax. In a multi-pack or bundle, each piece's price is its share of what you paid, split in proportion to the regular individual prices.
  • No hoops: you do not need to register your product, send progress photos, or prove how you used it.
  • Limit: one guarantee refund per customer per product. If you buy the same product again after a guarantee refund, the new purchase is still covered if it arrives damaged, defective, or wrong, and by our Limited Warranty, but not by this guarantee.
  • Bundles: the guarantee covers every item in your order. You can ask for a refund on the whole bundle (we refund the full bundle price) or on just some items (we refund a proportional share of the bundle price, based on the items' regular individual prices).
  • Refund timing: within 5 business days after we receive your return (or approve your request, if no return is needed), to your original payment method.

How to claim

  1. Email support@hairecover.com with the subject "Money-Back Guarantee" and your order number.
  2. We reply within 1–2 business days. If a return is needed, we email you the return instructions (free prepaid label in the United States).
  3. We refund you as described above.

What this guarantee is not

This guarantee is about your satisfaction; it is not a promise of any specific result. Results vary from person to person. Hair loss has many causes, and we recommend talking to a doctor or dermatologist. The guarantee is in addition to your rights under our Limited Warranty and under the law.

Damaged, defective, or wrong items are always replaced or refunded without a return, in every country. Customers in Australia and New Zealand also have rights under the Australian Consumer Law and the Consumer Guarantees Act 1993 that this guarantee does not limit.

See also: Refund & Return Policy.

AZZARI COMPANY LLC d/b/a Hairecover · 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States · support@hairecover.com · +1 (240) 463-1174