Help center
Frequently asked questions
Short, honest answers. Can't find yours? Email support@hairecover.com.
Orders and shipping
How long will my order take to arrive?
How long will my order take to arrive?
We process orders in 1–3 business days. US delivery then takes 7–12 business days. Alaska and Hawaii can take up to 5 extra business days. We email you a tracking link as soon as your order ships.
How much is shipping?
How much is shipping?
US orders of US$49 or more (after discounts, before tax) ship free. Below US$49, shipping is a flat US$4.95.
Which countries do you ship to?
Which countries do you ship to?
All 50 US states and D.C. We don't ship outside the United States yet. Every order is tracked.
Where do you ship from?
Where do you ship from?
Our products are made by partner manufacturers and ship directly from our partners' warehouses. That keeps our prices fair. We show you the real delivery time before you buy, and we'll email you if anything changes.
Will I pay import fees or taxes?
Will I pay import fees or taxes?
US orders: no import fees on delivery. Sales tax is added at checkout where it applies.
How do I track my order?
How do I track my order?
Use the tracking number in your shipping email on our Track your order page.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, until it ships. Email support@hairecover.com with your order number as soon as you can.
Returns, guarantee and warranty
How does the 90-day money-back guarantee work?
How does the 90-day money-back guarantee work?
Try it for 90 days from delivery, even if you've opened or used it. Not for you? Email support@hairecover.com with your order number and we'll refund you.
- Devices: we send a free prepaid return label (US).
- Scalp care products and items under $50: you don't need to send anything back.
- Laser devices have a 180-day guarantee.
- One guarantee refund per customer per product.
Full details: money-back guarantee.
My item arrived damaged or isn't working.
My item arrived damaged or isn't working.
Tell us within 14 days of delivery. Email support@hairecover.com with your order number and a photo or short video, and we'll send a free replacement. Devices also come with a 1-year limited warranty (2 years for laser devices).
Where do I send a return?
Where do I send a return?
Email us first. We'll send the return instructions (and the prepaid label for devices in the US). Please don't send items to the address on the package.
Do you sell subscriptions?
Do you sell subscriptions?
No. Every order is a one-time purchase. No auto-ship, no surprise charges.
Using our products
Will this work for me?
Will this work for me?
Everyone's hair is different, and results vary. Hair thinning can have many causes, so talk to a doctor or dermatologist, especially if your hair loss is sudden or patchy. That's also why our guarantee lasts 90 days.
How long until I notice a difference?
How long until I notice a difference?
Hair changes slowly. Give any routine at least 3 months of regular use. Take a photo on day 1 and every 4 weeks, in the same light, so you can compare fairly. Some people won't see a change.
Is it safe to use?
Is it safe to use?
Our devices are low-energy personal care devices made for home use. Read the safety guide in the box. Don't use them if you are pregnant, have a pacemaker or other implanted device, have epilepsy, or have a scalp condition, unless your doctor says it's OK. Patch test any new scalp care product first.
Can I use it with my current products or treatment?
Can I use it with my current products or treatment?
Hairecover is a cosmetic scalp care routine, not a medical treatment. If you use a prescription or medicated product on your scalp (such as minoxidil), ask your doctor or pharmacist before combining routines.
Do your products treat hair loss?
Do your products treat hair loss?
No. Our devices and scalp care products are for cosmetic use. They are not intended to diagnose, treat, cure or prevent any disease, including hair loss. See our medical disclaimer.
Payments and emails
What payment methods do you accept?
What payment methods do you accept?
All the payment options available in your country are shown at checkout.
Is my payment secure?
Is my payment secure?
Yes. Payments go through Shopify's PCI-DSS compliant checkout. We never see or store your full card number.
How do I unsubscribe from emails?
How do I unsubscribe from emails?
Click "unsubscribe" at the bottom of any email from us. It takes effect right away.
Still have questions?
Real people, real answers. We reply within 1–2 business days, Monday to Friday.