Shipping & Returns by Country
We ship to the United States, Canada, Australia and New Zealand. Here is a quick summary. Full details are in our Shipping Policy and Refund & Return Policy.
| United States | Canada | Australia | New Zealand | |
|---|---|---|---|---|
| Shipping rate | US$4.95 | C$8.95 | A$9.95 | NZ$10.95 |
| Free shipping on orders of | US$49+ | C$69+ | A$75+ | NZ$85+ |
| Delivery time (1–3 business days processing + transit) | 7–12 business days in transit (Alaska and Hawaii: up to 17) | 8–15 business days in transit | 8–15 business days in transit | 10–18 business days in transit |
| Taxes and duties | Import duties included in our price. Sales tax added at checkout where required. | GST/HST (and PST where it applies) added at checkout when required. Import taxes/duties may be charged on delivery. | Prices include GST. No import duties. | Prices include GST. No import duties. |
| Damaged, defective or wrong item | Free replacement or full refund, your choice. No return needed. | |||
| Money-Back Guarantee or change of mind (90 days; 180 for the Cairalume cordless LED cap) | Devices and items of US$50 or more: free prepaid return label. Under US$50: refund, no return needed. | Devices and items of US$50 or more: after we approve your request, send it to the address we give you (you pay return shipping). Under US$50: refund, no return needed. | ||
Please contact support@hairecover.com before sending anything back. Your local consumer rights always apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In New Zealand, your rights under the Consumer Guarantees Act 1993 are not limited.