Refund policy

Last updated: September 25, 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work. It works together with our 90-Day Money-Back Guarantee and our Limited Warranty.

1. Summary

Situation What you get Time limit Do you send it back?
Not satisfied, for any reason (even if used or opened) Refund of the product price under our Money-Back Guarantee 90 days from delivery (180 days for laser devices) Devices and other items of $50 or more: yes, with a free prepaid U.S. return label (from a bundle, only the device). Topical products, supplements, microneedling tools, and items under $50 (see section 3): no.
Damaged, defective, or wrong item received Free replacement or full refund (including shipping), your choice Tell us within 14 days of delivery. After that, device defects are covered by our Limited Warranty. Free. Usually no return is needed.
Lost package Free replacement or full refund See our Shipping Policy n/a
Cancel your order Full refund Always within 12 hours of your order; after that, we try to stop it before it ships. n/a

2. How to start a return or refund

  1. Email support@hairecover.com with your order number and the reason. For damaged, defective, or wrong items, include a photo or short video.
  2. We reply within 1–2 business days. If a return is needed, we email you a free prepaid return label and instructions. Please do not send items back without contacting us first: our return address is not the address your package came from, and it is not our business address.
  3. Pack the item with all its parts and attach the label we send you. Our labels are trackable, so you do not need to pay for extra tracking.

3. Condition of returned items

Used and opened products are welcome under our Money-Back Guarantee. When you send a device back, please include all the parts and accessories that came with it (such as chargers, cables, caps, and attachments). For hygiene reasons, we never ask you to mail back a used microneedling tool.

How we count the $50: we use the price you paid for one piece, after discounts and before tax. In a multi-pack or bundle, each piece's price is its share of what you paid, split in proportion to the regular individual prices.

4. Refunds

  • Refunds go back to your original payment method within 5 business days after we receive your return, approve a refund that needs no return, or cancel your order. Your bank may take another 5–10 business days to show it.
  • Refunds include the price you paid for the products and any taxes paid on them. The original shipping charge ($4.95 on orders under $99) is refunded only if the item arrived damaged, defective, or wrong, the package was lost, or the problem was otherwise our mistake.
  • Bundles and multi-packs: if you ask for a refund on a whole bundle, we refund the full price you paid for it. If you keep part of a bundle and ask for a refund on the rest, we refund a proportional share: the bundle price is split among its items in proportion to their regular individual prices.
  • One guarantee refund per customer per product. This limit applies only to the Money-Back Guarantee. Damaged, defective, wrong, and lost items are always covered.
  • We do not charge restocking fees.

5. Exchanges

To exchange an item (for example, a different model or color), contact us. We will either send the new item once the original is on its way back, or refund you so you can place a new order.

6. Gifts

If the item was a gift, the refund goes to the original purchaser unless they authorize otherwise; we can offer the recipient a replacement.

7. Chargebacks

If there is a problem, please contact us first; we can usually solve it faster than a bank dispute. You always keep your rights with your bank or card issuer.

8. Customers outside the United States

We currently ship only to U.S. addresses. If we start selling to other countries, we will add the consumer rights that apply there to this policy.

9. Contact

support@hairecover.com · +1 (240) 463-1174 (Mon–Fri, 9 a.m.–5 p.m. ET) · AZZARI COMPANY LLC d/b/a Hairecover, 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States