Limited Warranty
Last updated: September 25, 2026
Hairecover Limited Warranty for Devices
Who gives this warranty
AZZARI COMPANY LLC d/b/a Hairecover, 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States, support@hairecover.com, +1 (240) 463-1174 ("we").
Who is covered
The original purchaser who bought the device new from hairecover.com, and anyone who received it from the original purchaser as a gift.
What products are covered
Hairecover electronic devices (such as scalp brushes, scalp wands, red light devices, and, when available, laser devices), including the batteries, chargers, cables, and attachments that come in the box. Spare batteries and replacement device parts bought separately are also covered. Topical products (serums, oils, tonics, shampoos), supplements, and non-electronic accessories are not covered by this warranty; see our Money-Back Guarantee and Refund & Return Policy for those.
What is covered
Defects in materials and workmanship under normal household use according to the instructions. For example: a device that does not turn on or charge; lights, LEDs, or laser diodes that stop working; a battery that fails or will not hold a charge; or a glass head (electrode) that cracks in normal use.
How long coverage lasts
- Laser devices (when available): 2 years from the date of delivery, battery included.
- All other devices: 1 year from the date of delivery.
- Spare batteries and parts bought separately: 1 year from delivery. If bought in the same order as a laser device, they are covered until that device's 2-year warranty ends.
Replacement devices and parts are covered for the rest of the original warranty period or 90 days, whichever is longer.
What is not covered
- Normal wear and tear, such as scratches or fading;
- Damage from accidents, drops, water or liquid exposure (unless the product is sold as water-resistant and used as directed), misuse, or use not following the instructions;
- Damage from using unsuitable chargers or power sources;
- Damage caused by repairs or modifications made by anyone other than us;
- Lost or stolen devices;
- Cosmetic differences that do not affect how the device works.
Note: this warranty covers how the device works. It does not promise any particular cosmetic or hair result, because results vary from person to person.
What we will do
If a covered defect appears during the warranty period, we will, at our option, repair or replace the device (or the faulty part, such as a battery or glass head) with the same or an equivalent model at no charge, or, if repair or replacement is not possible, refund the purchase price. We pay the shipping for the replacement and for sending the defective device back.
How to make a claim
- Email support@hairecover.com with the subject "Warranty Claim," your order number, a description of the problem, and a photo or short video showing it.
- We may ask you to try simple troubleshooting steps.
- If a return is needed, we email you a free prepaid return label and instructions. Please do not send the device before contacting us.
- We aim to resolve claims within 10 business days of receiving your information.
Limits on implied warranties and damages
Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. We are not responsible for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is in addition to our 90-Day Money-Back Guarantee. Claims under this warranty are not subject to the arbitration agreement in our Terms of Service: you do not have to use arbitration, and you may bring them in court.