Terms of Service

Last updated: September 26, 2026

These Terms of Service ("Terms") govern your use of hairecover.com (the "Site") and any purchase you make from us. The Site is operated by AZZARI COMPANY LLC, a Florida limited liability company doing business as "Hairecover" ("Hairecover," "we," "us," or "our"). Our contact details are at the end of these Terms.

Please read these Terms carefully. Section 17 contains an arbitration agreement and a class action waiver that affect how disputes are resolved. You can opt out of arbitration within 30 days, as explained in Section 17. If you live outside the United States, Section 17 does not apply to you.

By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, Refund & Return Policy, Money-Back Guarantee, and Limited Warranty, which are part of these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old (or the age of majority where you live) to buy from us. Our products are not intended for children. By ordering, you confirm that you meet this requirement and that the information you give us is true and complete.

2. Not medical advice

Content on the Site is for general information only. It is not medical advice and does not replace a consultation with a doctor or dermatologist. Hair loss can have many causes, some of which need medical care. Please read our Medical & FDA Disclaimer and each product's instructions, warnings, and contraindications before use. Individual results vary.

3. Products and descriptions

We try to describe and show our products accurately. Colors and packaging may vary slightly from the images. Our products are made by partner manufacturers, most of them in China, and the country of origin is marked on each product or its packaging. If a product you receive is damaged, defective, wrong, or not as described, your remedies are set out in our Refund & Return Policy and Limited Warranty.

4. Prices and payment

• Prices are shown in the currency of your country: U.S. dollars in the United States, and Canadian, Australian or New Zealand dollars in those countries. In the United States and Canada, prices do not include sales tax, which is calculated at checkout where required. In Australia and New Zealand, prices include any GST we are required to collect. Shipping costs, if any, are shown before you pay. Shipping is free on orders of US$99, C$139, A$149 or NZ$169 or more (after discounts, before tax); smaller orders ship for US$4.95, C$8.95, A$9.95 or NZ$10.95.
• We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use that payment method.
• Card statements show HAIRECOVER; other payment methods may show their own prefix (for example, PAYPAL *HAIRECOVER).
• If a price or product detail is clearly wrong because of an error, we may cancel the affected order and refund you in full. We will tell you before we ship.

5. Orders and acceptance

Your order is an offer to buy. We accept it when we ship the product and send you a shipping confirmation. We may refuse or cancel an order (for example, in cases of suspected fraud, stock issues, or an address we cannot ship to). If we cancel after you have paid, we refund you in full.

6. Order cancellation by you

You can ask us to cancel your order free of charge by emailing support@hairecover.com with your order number. Cancellation is always possible within 12 hours of your order; after that, we try to stop it before it ships, because it may already be with our fulfillment partner. We refund cancelled orders in full within 5 business days. If your order ships anyway, our Refund & Return Policy and Money-Back Guarantee apply.

7. Shipping, delays, and risk of loss

Estimated processing and delivery times are listed in our Shipping Policy and on each product page. If we cannot ship within the stated time, we will notify you, give you a revised shipping date, and let you cancel for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Title and risk of loss pass to you when the carrier delivers the package to the shipping address you provided, except where the law where you live says otherwise.

8. Import duties and taxes

Many of our products ship from outside the United States. We currently ship to the United States, Canada, Australia and New Zealand; the RootLight Laser Cap ships to U.S. addresses only. For U.S. orders, U.S. import duties are included in our price whenever our shipping route allows it, and you will not be asked to pay anything on delivery. If a duty ever has to be charged separately, it will be shown at checkout before you pay. For orders to Canada, Australia and New Zealand, local taxes and any import charges are handled as described in our FAQ. If you live in Australia or New Zealand, nothing in these Terms limits the rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. See our Shipping Policy for details.

9. No subscriptions

We do not currently offer subscriptions, memberships, or automatic renewals. You are charged only for the orders you place.

10. Returns, refunds, guarantee, and warranty

Returns and refunds are governed by our Refund & Return Policy and Money-Back Guarantee. Our devices carry a Limited Warranty. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.

11. Proper use of products

Use products only as directed in the instructions and warnings. Do not use a product if you have a listed contraindication, and stop using it and talk to a doctor if you have a reaction. Keep devices and products away from children. For your safety, do not open or modify devices; contact us if something is wrong.

12. Reviews and content you submit

If you submit a review, photo, question, or other content, you confirm that it is your honest opinion and your own experience, and that you have the right to share it. You grant us a non-exclusive, royalty-free, worldwide license to display it on the Site with your first name and last initial, unless you tell us otherwise. We will ask your permission before using your review or photos in advertising. We publish reviews according to our Reviews Policy. Nothing in these Terms prevents you from posting an honest review, including a negative one, anywhere.

13. Acceptable use of the Site

You agree not to misuse the Site, including by: breaking the law; placing fraudulent orders or making fraudulent chargebacks; scraping or copying the Site; uploading malware; interfering with security; or impersonating others.

14. Intellectual property

The Site and its content (text, graphics, logos, images, and software) belong to us or our licensors and are protected by law. You may not copy or use them for commercial purposes without our written permission. "Hairecover" is our brand name.

15. Third-party links and services

The Site may link to or use third-party services (for example, payment processors, shipping carriers, and order tracking providers). We are not responsible for third-party websites or their terms.

16. Disclaimers and limitation of liability

Except as expressly stated in our Limited Warranty and Money-Back Guarantee, and to the fullest extent permitted by law, the Site is provided "as is." We do not promise specific results from any product; results vary from person to person.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim related to a product or order is limited to the amount you paid for that product or order. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, fraud, or, where applicable, defective products. Some states do not allow these limits, so they may not apply to you.

17. Dispute resolution: informal resolution, arbitration, and class action waiver

Talk to us first. Most concerns can be solved quickly by emailing support@hairecover.com. Before starting arbitration or a court case, you and we agree to try to resolve the dispute informally for at least 30 days after one side sends the other a written notice describing the dispute and what it is asking for. You can send your notice by email to support@hairecover.com or by mail to the address in Section 21. We will send our notice to the email address on your order.

Arbitration. If you live in the United States and the dispute is not resolved informally, you and we agree that any dispute arising out of or relating to these Terms, the Site, or any product will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The AAA rules are available at www.adr.org. Either of us may instead bring an individual claim in small claims court in the county where you live or in Hillsborough County, Florida, if it qualifies. The Federal Arbitration Act governs this Section. The arbitrator can award the same individual relief that a court could. The arbitration will be held by video, by phone, based on written submissions, or in person in the county where you live, as the AAA rules provide. We will pay the filing, administration, and arbitrator fees as required by the AAA's Consumer Arbitration Rules and fee schedule.

Warranty claims. This arbitration agreement does not apply to claims under our written Limited Warranty that are covered by the federal Magnuson-Moss Warranty Act. You may bring those claims in court.

Mass filings. If 25 or more similar demands for arbitration are filed against us or by us by the same or coordinated lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules will also apply to those demands.

Class action waiver. You and we may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim will be decided by a court and not in arbitration.

Opt-out. You can opt out of this arbitration agreement by emailing support@hairecover.com within 30 days after you first place an order with us, with the subject "Arbitration Opt-Out" and your name, the email address you used, and your order number. Opting out does not affect any other part of these Terms.

Other points. This Section does not stop you from bringing a concern to a government agency. If we change this Section, the change will not apply to a dispute that either of us had already notified the other about.

18. Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 17, any court case will be brought in the state or federal courts located in Hillsborough County, Florida. This does not take away any protection you have under the consumer protection laws of the state where you live that cannot be waived by agreement.

19. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one posted when you placed it. We will post the new date at the top of this page.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent. These Terms are the entire agreement between you and us regarding their subject.

21. Contact

AZZARI COMPANY LLC d/b/a Hairecover
15310 Amberly Drive, Suite 250
Tampa, FL 33647, United States
Email: support@hairecover.com